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    Trunk Show FAQ


    Q: How often do Trunk Shows take place?

    A: The SW Trunk Show is a unique experience that takes place once a season. It’s exclusively available at Stuart Weitzman, making it the only place in the world to order the Spring 2021 Collection before anyone else — and get your our newest designs made just for you in your favorite color, material and size.

    Q: How do I shop the Trunk Show?

    A: You have two options to attend. First, in-person at select boutiques — please click this link to RSVP. Or, you can attend virtually by reaching out to your nearest boutique and scheduling a virtual private styling appointment. Find a list of all of our stores here.

    Q: Are Trunk Show purchases Final Sale?

    A: Yes, due to the nature of the customized shoes, which will be made in Spain upon completion of the order, all Trunk Show purchases are Final Sale and cannot be returned, exchanged or adjusted in any way.

    Q: What if I change my mind?

    A: You have until 10.9.2020 to cancel or make changes to your order. Unfortunately, we will not be able to accommodate cancelations after that.

    Q: What if I do not like my purchase?

    A: Note that after 10.9.2020, all purchases are Final Sale and cannot be returned, exchanged or adjusted in any way. Should you have any concerns regarding your Trunk Show orders, please contact the boutique where you placed your in-person or virtual order. Click this link or refer to your receipt for boutique details.

    Q: When will I be charged for my Trunk Show order?

    A: You will be charged at the time of purchase.

    Q: When will my item(s) arrive? Will I be notified, and how?

    A: Items purchased during our Trunk Show are set to ship by mid-March, so you have them in time for the spring season. Please inform your SW Stylist if you would like to be notified when your order is shipped. Then, enjoy your new shoes!



    As always, SW Customer Care is here for you at or 877.793.4896.

    We are also available via text message at
    Monday - Saturday 10 A.M. - 6 P.M. ET



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    We are pleased to offer complimentary ground shipping on all orders shipping within the United States.  We are also pleased to offer complimentary return shipping on all orders returned within 14 days of original purchase.  Only full-price items are eligible for returns.  All sale or customized orders are final sale and are not eligible for return or exchange.  For full details on our shipping and return policies please visit the customer service page.

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