A STATUS UPDATE ON COVID-19
At Stuart Weitzman, we care deeply about our community and are dedicated to protecting the safety and well-being of our customers and employees during this unprecedented time. Please see below for updates. As always, SW Customer Care is here for you at 877.793.4896 or service@stuartweitzman.com. Stay safe, and we look forward to shopping with you soon.
An Update on Our U.S. Distribution Center
In accordance with recent local guidance around COVID-19, our U.S. distribution center is temporarily closed as we focus on the health and safety of our employees and partners.
You can still get the shoes you want in your size as we continue to accept orders on our site. Rest assured that you will only be charged when your order has shipped, and orders will be fulfilled once we resume operations.
While we are currently unable to accept returns, we will extend our return policy to accommodate any inconvenience this may cause.
We thank you for your patience as we navigate this challenging time.
Date: 4.1.2020
An Update on Our North America & Europe Retail Stores
Given the rapidly evolving COVID-19 situation, we have decided to temporarily close all Stuart Weitzman boutiques in the United States, Canada and Europe to ensure the safety of our customers, employees and the general public, effective at least until April 10th.
We are actively following the latest guidelines from the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO) and local governments, and will continue to reassess the situation and provide updates on store opening hours here.
We are committed to taking care of our SW family, as such employees at these locations will continue to receive pay and benefits during this temporary closure.
While we will miss seeing you in our boutiques, we are still available online 24/7 at www.stuartweitzman.com.
Date: 3.27.2020