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    Standards for Contractors and Suppliers

     
     
    Coach Services, Inc ("Stuart Weitzman") is committed to legal compliance and ethical business practices in all of our operations worldwide. We choose contractors and suppliers who we believe share that commitment. We require our contractors and suppliers to comply with all applicable laws and regulations of the country, or countries, in which they are conducting business.   Our standards are summarized as follows. As used in these Standards, the term "contractors and suppliers" includes, but is not limited to, factories, agents, vendors and suppliers of component parts.
    Labor
    A.     Child Labor
    Contractors and suppliers shall not use child labor, defined as workers under the age of 14, or if older than 14, the age of compulsory education if the country of manufacture requires compulsory education beyond 14 years of age.
    B.     Forced Labor
    Our contractors and suppliers shall not use any form of forced, coerced, trafficked,  compulsory, bonded, indentured or prison labor, and shall not purchase materials from suppliers using any such labor.
    C.     Migrant Labor
    Contractors and suppliers that recruit or employ foreign contract workers shall ensure that these workers are treated fairly and on an equal basis with the local workforce. Workers shall not be charged any fees, costs or deposits for recruitment, travel or processing official documents and work visas, and if such fees are paid by the workers, the contractor or supplier shall reimburse them promptly.
    Migrant workers shall be provided with their employment contract prior to deployment. The use of supplemental agreements and the practice of contract substitution (the replacement of an original contract or any of its provisions with those less favorable to the worker) are strictly prohibited. Contractors and suppliers shall ensure that all original travel and identification documents remain with the workers, and that workers have secure individual storage to safely maintain those documents during the time of their employment. 
    Wages/Benefits
    Employees shall be compensated for all hours worked, at rates that meet the national minimum standards or local industry standards, whichever is higher. Overtime shall be compensated at legally mandated rates, or if there is no applicable legally mandated rate, at a rate at least equal to the regular hourly wage. Employees shall be provided all legally mandated benefits.
    Hours of Work
    On a regular basis, employees shall not be required to work more than the lesser of 60 hours per week, including overtime, or the number of hours specified by the applicable labor code. Workers shall have at least one day of rest in every seven.
    Disciplinary Practices
    Stuart Weitzman will not utilize contractors or suppliers who use corporal punishment or any form of mental or physical coercion or harassment.
    Discrimination
    Contractors and suppliers shall not discriminate against employees or potential employees in employment practices, including hiring, wages, benefits, advancement, disciplinary procedures, termination or retirement, on the basis of gender, race, religion, age, disability, nationality, political opinion, sexual orientation, ethnic origin, maternity or marital status.
    Freedom of Association
    Employees shall be free to join organizations of their own choice. Employees shall not be subject to intimidation or harassment in the exercise of their right to join (or to refrain from joining) any organization. Where the right to freedom of association and collective bargaining is restricted under law, the employer should take steps to create an open means of communication for employees to discuss issues and express concerns in a positive environment.
    Health & Safety
    Contractors and suppliers shall comply with all applicable laws and regulations regarding working conditions and shall provide workers with a safe and healthy environment. All required health and safety permits shall be obtained and their operational and reporting requirements followed.
    Contractors and suppliers shall identify and assess potential emergency situations in the workplace and in any other company-provided facilities, and shall minimize their potential impact by implementing emergency plans and response procedures. Contractors and suppliers shall provide workers with access to first aid, health and safety information and hazard information to educate, inform, train and protect workers from workplace hazards. Contractors and suppliers shall protect workers from overexposure to chemical, biological, physical hazards including noise and stress, and physically demanding tasks in the workplace.
    Dormitory
    Where provided by contractors or suppliers, worker housing must provide a clean, safe and healthy residence environment. Dormitory facilities must comply with all applicable legally- mandated standards for public domiciles in the country in which they are located.
    Environment
    Suppliers and contractors shall comply with applicable laws and regulations regarding the protection and preservation of the environment and take appropriate actions to reduce adverse impacts on human health and the environment. All required environmental permits shall be obtained and their operational and reporting requirements followed.
    Contractors and suppliers shall have policies and procedures in place to manage and minimize environmental impacts with respect to energy, air, emissions, water, waste, hazardous materials and other significant environmental risks. Contractors andsuppliers shall have programs in place for the safe storage and handling of chemicals, as well as to prevent or mitigate catastrophic releases of chemicals.
    Subcontracting
    Contractors and suppliers shall not subcontract any operation in the manufacturing process without prior written consent from Stuart Weitzman. All approved subcontractors shall implement and adhere to Stuart Weitzman’s Standards.
    Product Safety
    Contractors and suppliers shall comply with consumer product safety standards and requirements under laws and regulations administered by the U.S. Consumer Product Safety Commission and with the Stuart Weitzman’s  Restricted Substances Policy (attached as Appendix A). In addition, contractors and suppliers and are expected to eliminate unnecessary hazardous substances in the production process.
    Customs and Security
    Contractors and suppliers shall comply with all applicable laws and regulations regarding the importation and trans-shipment of merchandise into the United States. This includes U.S. Customs and Border Protection (USCBP)’s C-TPAT (Customs-Trade Partnership Against Terrorism) supply chain security program and where applicable, USCBP’s Importer Security Filing requirement.
     
    Ethical Business Practices
    Contractors and suppliers shall not offer bribes, gifts, discounts or other unlawful or unethical payments or compensation in dealings with public officials or individuals in the private sector to influence any act or decision or otherwise to secure a business advantage.
     
    Management Systems
    Contractors and suppliers should adopt a management system that provides processes, procedures and appropriate resources to ensure that the production facility consistently complies with the specific requirements and spirit of Stuart Weitzman’s Standards and local law. Contractors and suppliers should take all necessary corrective actions to remediate deficiencies identified by internal or external assessments, inspections and reviews.
     
    Documentation and Inspection
    Contractors and suppliers shall maintain on file all documentation needed to demonstrate compliance with these Standards and applicable laws and shall make these documents available for Stuart Weitzman or its designated representatives at any time, whether or not notice is provided in advance.

     


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    Leaving the country?  

    Good news! We are committed to offering the best and quickest service possible. Based on your selected shipping destination, we will automatically transport you to the official Stuart Weitzman website nearest to that country. The items in your shopping bag will not make the journey with you. Shoe styles and pricing varies by region, but don't despair, we know you'll be able to find the perfect pair.


     
     
     

    Domestic Shipping

    Standard shipping is complimentary with all purchases.

    Standard DeliveryFREE
    3-Day Delivery$15
    2-Day Delivery$20
    Next-Day Delivery$25

    Please allow 1 to 2 business days for your order to be processed.

    Orders placed on Saturday and Sunday will be processed on the next business day.

    International Shipping

    Effective January 18th, 2016 StuartWeitzman.com will no longer be shipping via Borderfree.

    INTERNATIONAL SHIPPING FEES

    Just add items to your basket and click select to check out. We will calculate and display the order total in your preferred currency, including all shipping costs from our warehouse(s) in the United States to your selected international destination, as well as any applicable duties and taxes imposed by the customs and revenue authorities in the destination country. As long as you select to prepay duties and taxes, the order total presented at checkout is the exact amount you’ll be billed, and there will be no additional costs due upon delivery.

    Duties (or customs tariffs) are set by the destination country customs authorities and determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that we support. International taxes (such as Value Added Tax, or VAT) are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order at checkout.

    INTERNATIONAL ORDER POLICIES

    All international orders will be final sale and not eligible for return, exchange, or price adjustment. Please contact us at service@stuartweitzman.com or 877-793-4896 and Stuart Weitzman will gladly assist you with any questions relating to your international order.

    INTERNATIONAL SHIPPING DELIVERY ESTIMATES

    Most in-stock items generally arrive within 4-13 business days after your order is received. ("Business days" means Monday-Friday, excluding holidays.) Since delivery timeframes vary depending on destination, a more accurate estimate will be provided during checkout. Please note: Although we try our best to deliver your items during the estimated timeframe, delivery dates are not guaranteed.

    Borderfree Terms & Conditions
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    Returns

    Return Procedures

    Returns are easy and free!  Your package will contain a detailed return form or packing slip with instructions. This form is required for us to process your return.

    If you choose to use a return label sent from us, no postage is required. PRINT OUT A RETURN LABEL HERE.

    In the event that an online purchase does not meet your expectations, we accept returns at our warehouse and at our Stuart Weitzman stores. Items must be unworn and unused, and include all tags, parts, and accessories. To avoid damages, we recommend trying on footwear in carpeted areas.

    Original shipping charges are not refundable.

    We accept returns based on the following time frames from receipt of your order:

    PriceReturn Time Frame
    Regular Price14 Days
    Sale MerchandiseFinal Sale: No returns, exchanges, or price adjustments

     

    There are no returns or exchanges on international orders.

     
     
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    FREE SHIPPING AND RETURNS

    We are pleased to offer complimentary ground shipping on all orders shipping within the United States.  We are also pleased to offer complimentary return shipping on all orders returned within 14 days of original purchase.  Only full-price items are eligible for returns.  All sale or customized orders are final sale and are not eligible for return or exchange.  For full details on our shipping and return policies please visit the customer service page.

     
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    Checkout - Conditional Pre-Sale Acceptance  

    Thank you for your pre-sale purchase. You will receive a shipment confirmation email when your order is shipped.

    Due to custom manufacturing of your shoes, we will immediately charge your credit card for your purchase. Please accept these payment terms by checking the box below.

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    JONES EMPLOYEE DISCOUNT  

    Dear Colleagues,

    Welcome to Stuart Weitzman. You may now purchase any style using your employee discount. To utilize your discount, kindly enter your employee file number at checkout in the promo code area.

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    Final Sale Terms and Conditions  
    All sale purchases are final sale. Discounted merchandise is not eligible for returns, exchanges, or price adjustments.
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