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    Our Shop Online, Pick Up In Stores Service: Everything You Need to Know 

    We are now offering store pickup for online orders at select locations. Refer to our frequently asked questions below for more information. 

    For further assistance, click here to contact SW Customer Care.

     

    Q: How long will it take for my order to be ready for pickup?

    A: We typically have orders ready in 2 business days. You will be notified via email when your order has shipped to your boutique. Please check your email as it will automatically update when your order is delivered and ready for pickup.

    Q: How do I know I can buy online and pick up in store in my local boutique?

    A: If your local boutique is eligible, you will see an option for store pickup in the Shipping step when you check out on stuartweitzman.com. Select that option and a dropdown will display a complete list of locations participating at this time.

    Q: Can I ship to a store not on the list?

    A: No, we only offer online order pickup at select locations at this time. However, we encourage you to contact your local boutique for additional shopping options, including virtual appointments with complimentary shipping and returns, curbside pickup and more. To view our complete list of locations, click here.

    Q: Do I pay when I get to the boutique?

    A: No, we captured your payment at the time of your online order.

    Q: Do I need to bring anything with me?

    A: You will need to bring a valid ID, such as a driver’s license, for proof of identity.

    Q: Can I try on my order while I am in the boutique?

    A: Absolutely — and you are invited to do so. All of our boutiques are following new procedures and protocols for the safest, most comfortable in-store experience.

    Q: What if I want to return my order? Can I do that in store?

    A: You may return any full-price order at your boutique. However, Sale items remain final sale.

    Q: I no longer want my order or I cannot pick it up. How do I cancel it?

    A: As we strive to prepare all orders quickly, we are unable to cancel any order after it has been placed. However, our SW Stylists in your boutique will be happy to assist with your order at the time of pickup. Please keep in mind that Sale items are still final sale.

    Q: How long do I have to pick up my order? 

    A: Once your order is ready for pickup at your boutique, you have 7 days to pick it up. Any orders not picked up within this timeframe will be returned. Should you need more time to pick up your order, please contact your boutique directly. Contact details can be found on your order confirmation.

     


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    Good news! We are committed to offering the best and quickest service possible. Based on your selected shipping destination, we will automatically transport you to the official Stuart Weitzman website nearest to that location. The items in your shopping bag will not make the journey with you. Shoe styles and pricing varies by region, but don’t despair, we know you’ll be able to find the perfect pair.

     
     
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    FREE SHIPPING AND RETURNS

    We are pleased to offer complimentary ground shipping on all orders shipping within the United States.  We are also pleased to offer complimentary return shipping on all orders returned within 14 days of original purchase.  Only full-price items are eligible for returns.  All sale or customized orders are final sale and are not eligible for return or exchange.  For full details on our shipping and return policies please visit the customer service page.

    We've located your item in the following stores

    Pickup is only available for stores in the US. We make every effort to provide current product availability, but store inventory is constantly changing. The stock status is approximate, and an item's availability cannot be guaranteed. Order by 3pm ET for same day pickup.

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    Checkout - Conditional Pre-Sale Acceptance  

    Thank you for your pre-sale purchase. You will receive a shipment confirmation email when your order is shipped.

    Due to custom manufacturing of your shoes, we will immediately charge your credit card for your purchase. Please accept these payment terms by checking the box below.

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    JONES EMPLOYEE DISCOUNT  

    Dear Colleagues,

    Welcome to Stuart Weitzman. You may now purchase any style using your employee discount. To utilize your discount, kindly enter your employee file number at checkout in the promo code area.

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    Final Sale Terms and Conditions  
    All sale purchases are final sale. Discounted merchandise is not eligible for returns, exchanges, or price adjustments.
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