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    SHIPPING DETAILS & FEES

     

    Flooding from Hurricane Florence is continuing to impact areas of North Carolina and South Carolina. Visit ups.com for the latest information on service delays, including ZIP Codes where no deliveries are being made.

    Shipping Details

    Orders placed after 12:00 p.m. ET are processed the following business day Monday through Friday. Holiday and Weekend orders are processed the following business day.

    **PLEASE NOTE: ITEMS MAY BE SHIPPED SEPARATELY BASED ON AVAILABILITY.


    Shipping Delivery Times

    ORDER PLACED BY
    12:00 PM (ET)

    STANDARD

    3 Day

    2 Day

    Overnight

    Sunday

    5-7 Business Days

    Thursday

    Wednesday

    Tuesday

    Monday

    5-7 Business Days

    Thursday

    Wednesday

    Tuesday

    Tuesday

    5-7 Business Days

    Friday

    Thursday

    Wednesday

    Wednesday

    5-7 Business Days

    Monday

    Friday

    Thursday

    Thursday

    5-7 Business Days

    Tuesday

    Monday

    Friday

    Friday

    5-7 Business Days

    Wednesday

    Tuesday

    Monday

    Saturday

    5-7 Business Days

    Thursday

    Wednesday

    Tuesday

    Shipping Options (Continental U.S. Addresses Only)

    STANDARD GROUND

    FREE (5-7 BUSINESS DAYS, + 2 DAYS FOR ALASKA AND HAWAII

    OVERNIGHT

    $25.00 (MAY REQUIRE SIGNATURE)

    2- DAY

    $20.00

    3- DAY

    $15.00


    *For orders shipping to Alaska, Hawaii, and Puerto Rico, please note only ground shipping is available

    Additional Information

    Orders cannot be shipped to international, APO/FPO and P.O. Box addresses.
    • All orders are subject to credit and address verification.
    • For your protection overnight shipping may require a customer signature upon delivery.
    • Shipping addresses are limited to one address per order.
    • You will be notified via e-mail if the merchandise you have ordered is not available for immediate shipment
    Please allow up to an additional 2 Business days from the order date for:
                    -
    Order verification (For the safety of our customers, you may be contacted to verify this
                        information. If contacted, your order will not process until speaking with you.)

    Ordering Information

    Employee discounts should only be used by employees for orders being place on said employees credit card. If we find that fraudulent employee discounts are being used, we reserve the right to cancel discounts, cancel orders, make additional charges to your credit card, and cancel your membership.

     


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    Stuart Weitzman
    Employee Discount  
    Employee discounts should only be used by employees for orders being placed on said employees credit card. If we find that fraudulent employee discounts are being used, we reserve the right to cancel discounts, cancel orders, make additional charges to your credit card, and cancel your membership.
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    Leaving the country?  

    Good news! We are committed to offering the best and quickest service possible. Based on your selected shipping destination, we will automatically transport you to the official Stuart Weitzman website nearest to that country. The items in your shopping bag will not make the journey with you. Shoe styles and pricing varies by region, but don't despair, we know you'll be able to find the perfect pair.


     
     
     

    Domestic Shipping

    Standard shipping is complimentary with all purchases.

    Standard DeliveryFREE
    3-Day Delivery$15
    2-Day Delivery$20
    Next-Day Delivery$25

    Please allow 1 to 2 business days for your order to be processed.

    Orders placed on Saturday and Sunday will be processed on the next business day.

    International Shipping

    Effective January 18th, 2016 StuartWeitzman.com will no longer be shipping via Borderfree.

    INTERNATIONAL SHIPPING FEES

    Just add items to your basket and click select to check out. We will calculate and display the order total in your preferred currency, including all shipping costs from our warehouse(s) in the United States to your selected international destination, as well as any applicable duties and taxes imposed by the customs and revenue authorities in the destination country. As long as you select to prepay duties and taxes, the order total presented at checkout is the exact amount you’ll be billed, and there will be no additional costs due upon delivery.

    Duties (or customs tariffs) are set by the destination country customs authorities and determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that we support. International taxes (such as Value Added Tax, or VAT) are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order at checkout.

    INTERNATIONAL ORDER POLICIES

    All international orders will be final sale and not eligible for return, exchange, or price adjustment. Please contact us at service@stuartweitzman.com or 877-793-4896 and Stuart Weitzman will gladly assist you with any questions relating to your international order.

    INTERNATIONAL SHIPPING DELIVERY ESTIMATES

    Most in-stock items generally arrive within 4-13 business days after your order is received. ("Business days" means Monday-Friday, excluding holidays.) Since delivery timeframes vary depending on destination, a more accurate estimate will be provided during checkout. Please note: Although we try our best to deliver your items during the estimated timeframe, delivery dates are not guaranteed.

    Borderfree Terms & Conditions
    Borderfree Privacy Policy

    Returns

    Return Procedures

    Returns are easy and free!  Your package will contain a detailed return form or packing slip with instructions. This form is required for us to process your return.

    If you choose to use a return label sent from us, no postage is required. PRINT OUT A RETURN LABEL HERE.

    In the event that an online purchase does not meet your expectations, we accept returns at our warehouse and at our Stuart Weitzman stores. Items must be unworn and unused, and include all tags, parts, and accessories. To avoid damages, we recommend trying on footwear in carpeted areas.

    Original shipping charges are not refundable.

    We accept returns based on the following time frames from receipt of your order:

    PriceReturn Time Frame
    Regular Price14 Days
    Sale MerchandiseFinal Sale: No returns, exchanges, or price adjustments

     

    There are no returns or exchanges on international orders.

     
     
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    FREE SHIPPING AND RETURNS

    We are pleased to offer complimentary ground shipping on all orders shipping within the United States.  We are also pleased to offer complimentary return shipping on all orders returned within 14 days of original purchase.  Only full-price items are eligible for returns.  All sale or customized orders are final sale and are not eligible for return or exchange.  For full details on our shipping and return policies please visit the customer service page.

     
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    Checkout - Conditional Pre-Sale Acceptance  

    Thank you for your pre-sale purchase. You will receive a shipment confirmation email when your order is shipped.

    Due to custom manufacturing of your shoes, we will immediately charge your credit card for your purchase. Please accept these payment terms by checking the box below.

    TRACK YOUR ORDER

    Please enter your order number and billing zip code below to track your order.



     
     
     

     

     
    JONES EMPLOYEE DISCOUNT  

    Dear Colleagues,

    Welcome to Stuart Weitzman. You may now purchase any style using your employee discount. To utilize your discount, kindly enter your employee file number at checkout in the promo code area.

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    Final Sale Terms and Conditions  
    All sale purchases are final sale. Discounted merchandise is not eligible for returns, exchanges, or price adjustments.
    I understand this purchase is final sale and not eligible for a refund and I would like to proceed with checkout.
     
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