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PURCHASES FROM STUARTWEITZMAN.COM Our goal is to make repairs as easy as possible for you. We are happy to attempt to repair any item with manufacturing defects in materials for a period of 12 months after the date of your purchase from stuartweitzman.com or at a SW boutique. We cannot guarantee the availability of original parts. Any issues that are a result of damage or normal wear and tear such as dirt, scuff marks, rips or scratches cannot be repaired. For repair authorization, please email service@stuartweitzman.com with the following information: name, order number, date of purchase, shipping address, a description of the damage and photos of the damage. We do not reimburse the cost of shipping the item to Stuart Weitzman. Repairs may take up to 8 weeks to complete. PURCHASES FROM EXTERNAL VENDORS Please contact the original place of purchase directly for all repair inquiries. We are unable to repair any items not purchased from stuartweitzman.com or from a SW store.
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Good news! We are committed to offering the best and quickest service possible. Based on your selected shipping destination, we will automatically transport you to the official Stuart Weitzman website nearest to that country. The items in your shopping bag will not make the journey with you. Shoe styles and pricing varies by region, but don't despair, we know you'll be able to find the perfect pair.
Standard shipping is complimentary with all purchases.
Please allow 1 to 2 business days for your order to be processed.
Orders placed on Saturday and Sunday will be processed on the next business day.
Effective January 18th, 2016 StuartWeitzman.com will no longer be shipping via Borderfree.
Just add items to your basket and click select to check out. We will calculate and display the order total in your preferred currency, including all shipping costs from our warehouse(s) in the United States to your selected international destination, as well as any applicable duties and taxes imposed by the customs and revenue authorities in the destination country. As long as you select to prepay duties and taxes, the order total presented at checkout is the exact amount you’ll be billed, and there will be no additional costs due upon delivery.
Duties (or customs tariffs) are set by the destination country customs authorities and determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that we support. International taxes (such as Value Added Tax, or VAT) are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order at checkout.
All international orders will be final sale and not eligible for return, exchange, or price adjustment. Please contact us at service@stuartweitzman.com or 877-793-4896 and Stuart Weitzman will gladly assist you with any questions relating to your international order.
Most in-stock items generally arrive within 4-13 business days after your order is received. ("Business days" means Monday-Friday, excluding holidays.) Since delivery timeframes vary depending on destination, a more accurate estimate will be provided during checkout. Please note: Although we try our best to deliver your items during the estimated timeframe, delivery dates are not guaranteed.
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Returns are easy and free! Your package will contain a detailed return form or packing slip with instructions. This form is required for us to process your return.
If you choose to use a return label sent from us, no postage is required. PRINT OUT A RETURN LABEL HERE.
In the event that an online purchase does not meet your expectations, we accept returns at our warehouse and at our Stuart Weitzman stores. Items must be unworn and unused, and include all tags, parts, and accessories. To avoid damages, we recommend trying on footwear in carpeted areas.
Original shipping charges are not refundable.
We accept returns based on the following time frames from receipt of your order:
There are no returns or exchanges on international orders.
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FREE SHIPPING AND RETURNS
We are pleased to offer complimentary ground shipping on all orders shipping within the United States. We are also pleased to offer complimentary return shipping on all orders returned within 14 days of original purchase. Only full-price items are eligible for returns. All sale or customized orders are final sale and are not eligible for return or exchange. For full details on our shipping and return policies please visit the customer service page.
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Thank you for your pre-sale purchase. You will receive a shipment confirmation email when your order is shipped.
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Dear Colleagues,Welcome to Stuart Weitzman. You may now purchase any style using your employee discount. To utilize your discount, kindly enter your employee file number at checkout in the promo code area.
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