Merchandise Repair Policy | Stuart Weitzman

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REPAIRS

PURCHASES FROM STUARTWEITZMAN.COM

Our goal is to make repairs as easy as possible for you. We are happy to attempt to repair any item with manufacturing defects in materials for a period of 12 months after the date of your purchase from stuartweitzman.com or at a SW boutique. We cannot guarantee the availability of original parts. Any issues that are a result of damage or normal wear and tear such as dirt, scuff marks, rips or scratches cannot be repaired.

For repair authorization, please email service@stuartweitzman.com with the following information: name, order number, date of purchase, shipping address, a description of the damage and photos of the damage.

We do not reimburse the cost of shipping the item to Stuart Weitzman.

Repairs may take up to 8 weeks to complete.

PURCHASES FROM EXTERNAL VENDORS

Please contact the original place of purchase directly for all repair inquiries. We are unable to repair any items not purchased from stuartweitzman.com or from a SW store.

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Employee Discount

Employee discounts should only be used by employees for orders being placed on said employees credit card. If we find that fraudulent employee discounts are being used, we reserve the right to cancel discounts, cancel orders, make additional charges to your credit card, and cancel your membership.

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Good news! We are committed to offering the best and quickest service possible. Based on your selected shipping destination, we will automatically transport you to the official Stuart Weitzman website nearest to that location. The items in your shopping bag will not make the journey with you. Shoe styles and pricing varies by region, but don’t despair, we know you’ll be able to find the perfect pair.

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JONES EMPLOYEE DISCOUNT

Dear Colleagues,

Welcome to Stuart Weitzman. You may now purchase any style using your employee discount. To utilize your discount, kindly enter your employee file number at checkout in the promo code area.

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Final Sale Terms and Conditions

All sale purchases are final sale. Discounted merchandise is not eligible for returns, exchanges, or price adjustments.

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