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    REPAIRS

    PURCHASES FROM STUARTWEITZMAN.COM

    Our goal is to make repairs as easy as possible for you. We are happy to attempt to repair any item with manufacturing defects in materials for a period of 12 months after the date of your purchase from stuartweitzman.com or at a SW boutique. We cannot guarantee the availability of original parts. Any issues that are a result of damage or normal wear and tear such as dirt, scuff marks, rips or scratches cannot be repaired.

    For repair authorization, please email service@stuartweitzman.com with the following information: name, order number, date of purchase, shipping address, a description of the damage and photos of the damage.

    We do not reimburse the cost of shipping the item to Stuart Weitzman.

    Repairs may take up to 8 weeks to complete.

    PURCHASES FROM EXTERNAL VENDORS

    Please contact the original place of purchase directly for all repair inquiries.  We are unable to repair any items not purchased from stuartweitzman.com or from a SW store.

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    FREE SHIPPING AND RETURNS

    We are pleased to offer complimentary ground shipping on all orders shipping within the United States.  We are also pleased to offer complimentary return shipping on all orders returned within 14 days of original purchase.  Only full-price items are eligible for returns.  All sale or customized orders are final sale and are not eligible for return or exchange.  For full details on our shipping and return policies please visit the customer service page.

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    Thank you for your pre-sale purchase. You will receive a shipment confirmation email when your order is shipped.

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    JONES EMPLOYEE DISCOUNT  

    Dear Colleagues,

    Welcome to Stuart Weitzman. You may now purchase any style using your employee discount. To utilize your discount, kindly enter your employee file number at checkout in the promo code area.

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    Final Sale Terms and Conditions  
    All sale purchases are final sale. Discounted merchandise is not eligible for returns, exchanges, or price adjustments.
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