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REPAIRS

PURCHASES FROM STUARTWEITZMAN.COM

Our goal is to make repairs as easy as possible for you. We are happy to attempt to repair any item with manufacturing defects in materials for a period of 12 months after the date of your purchase from stuartweitzman.com or at a SW boutique. We cannot guarantee the availability of original parts. Any issues that are a result of damage or normal wear and tear such as dirt, scuff marks, rips or scratches cannot be repaired.

For repair authorization, please email service@stuartweitzman.com with the following information: name, order number, date of purchase, shipping address, a description of the damage and photos of the damage.

We do not reimburse the cost of shipping the item to Stuart Weitzman.

Repairs may take up to 8 weeks to complete.

PURCHASES FROM EXTERNAL VENDORS

Please contact the original place of purchase directly for all repair inquiries. We are unable to repair any items not purchased from stuartweitzman.com or from a SW store.

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Employee Discount

Employee discounts should only be used by employees for orders being placed on said employees credit card. If we find that fraudulent employee discounts are being used, we reserve the right to cancel discounts, cancel orders, make additional charges to your credit card, and cancel your membership.

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Leaving the country?

Good news! We are committed to offering the best and quickest service possible. Based on your selected shipping destination, we will automatically transport you to the official Stuart Weitzman website nearest to that country. The items in your shopping bag will not make the journey with you. Shoe styles and pricing varies by region, but don't despair, we know you'll be able to find the perfect pair.

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FREE SHIPPING AND RETURNS

We are pleased to offer complimentary ground shipping on all orders shipping within the United States.Â We are also pleased to offer complimentary return shipping on all orders returned within 14 days of original purchase.Â Only full-price items are eligible for returns.Â All sale or customized orders are final sale and are not eligible for return or exchange.Â For full details on our shipping and return policies please visit the customer service page.

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Checkout - Conditional Pre-Sale Acceptance

Thank you for your pre-sale purchase. You will receive a shipment confirmation email when your order is shipped.

Due to custom manufacturing of your shoes, we will immediately charge your credit card for your purchase. Please accept these payment terms by checking the box below.

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JONES EMPLOYEE DISCOUNT

Dear Colleagues,

Welcome to Stuart Weitzman. You may now purchase any style using your employee discount. To utilize your discount, kindly enter your employee file number at checkout in the promo code area.

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Final Sale Terms and Conditions

All sale purchases are final sale. Discounted merchandise is not eligible for returns, exchanges, or price adjustments.

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	Pickup is only available for stores in the US. We make every effort to provide current product availability, but store inventory is constantly changing. The stock status is approximate, and an item's availability cannot be guaranteed. Order by 3pm ET for same day pickup.