Effective Date: This policy was last updated on July 21, 2010.
What information does Stuart Weitzman collect?
1. Information Collected Directly from You
Stuart Weitzman collects personally identifiable information from you to do all the things typically associated with electronic commerce. Your personally identifiable information will be used for the purpose for which submitted, and will not be disclosed to third parties except under the special circumstances described in the "Does Stuart Weitzman disclose your information to others?" section below. Personally identifiable information we collect may include your name, gender, address, email address, telephone number, your credit card number, and an assigned password to protect your privacy.
This information is collected from various sources including information you provide on stuartweitzman.com through transactions, email registration, sweepstakes, contests, online membership; signing up for the e-mail mailing list in our stores; at special events; or through phone, mail or paper registrations that you submit.
We use this information to do things like:
- process your online orders
- open an online account at your request
- personalize your online experience with content and offers that are tailored to your interests
- provide customer service, whether it's responding to a request or following up on an order
- include you in surveys and contests
- market our products and services-- for instance, by adding you to our email list when you sign up during an online purchase
2. Information We Observe or Collect through Technology
a.) Navigational Information
Like most web sites, the server upon which this site resides automatically collects navigational information about your visit to this site, including your IP address, your computer type, your web browser type, operating system type and what pages linked you to this site. An IP address is the number assigned to your computer when you connect to the Internet. Navigational information is largely anonymous in the sense that it does not contain your name, address, phone number, email address or other information that directly identifies you. However, we may associate this navigational information with your personal information if you provide it.
b.) Cookies and Web Beacons
To better understand what you do while on our site, we use a browser feature known as a cookie. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. Among other things, cookies are used to do things like see how you navigate our Web site, and remember you and your online purchases when you return. This helps us improve our site, provide better customer service, personalize your online experience, and personalize offers to you based on your unique tastes and purchase history.
Most browsers are initially set up to accept cookies. You can change your browser so that it will not automatically accept cookies. Clearing cookies after each visit here will prevent observations from multiple sessions being aggregated over time. Please consider the consequences of blocking or clearing cookies. Many Web sites rely on their cookies to provide you with services or features that you have requested or expect.
We also use web beacons (also known as clear gifs or pixel tags), which are small image files that we may place on web pages and within web-based email newsletters that we send. A web beacon is a nearly invisible pixel-sized graphic image on a Web page, Web-based document or e-mail message. It helps us do things like view the URL of the page on which the web beacon appears and the time our Web site or email in question is viewed. Web beacons in emails help us confirm the receipt of, and response to, our emails, including those that you forward to friends and family; and they help deliver a more personalized online experience.
3. Information Others Observe or Collect through Technology
Third-party service providers help us analyze our visitor's site and purchase preferences, and may help us deliver ads to you about our products through banner ads when you visit other web sites (often referred to as "online network advertising"). The following provides more information about these service providers and the choices you have with respect to their services.
We contract with analytics companies to better understand your use of our Web sites, and Web capabilities like embeddable widgets. They accomplish this by using some or all of the technologies described in Information We Observe or Collect Through Technology.
We contract with third-party advertising companies that, in turn, collect non-personally identifying information by placing cookies on your browser when you visit us here. These companies may use information (not including your name, address, credit card information, e-mail address, or telephone number) about your visit to deliver our ads on this and other Web sites through their online advertising networks. These companies also provide this information to us which we, in turn, use to gauge how effective our ads are. If you want more information about online network advertising, in general, including access to some online network advertisers that allow you to designate your preferences, click here (you'll leave this site for a centrally managed online site where you can specify your preference).
Does Stuart Weitzman disclose your information to others?
We use third-party "back-office" contractors to help handle parts of our business because of their expertise, resources, or scale. They help us do things like fulfill orders, process payments, monitor site activity, maintain databases, administer and monitor emails, respond to customer service inquiries, fulfill unsubscribe requests, administer and send mobile messages, and provide consulting services. We do not authorize any of these service providers to make any other use or disclosure of your information.
2. Law Enforcement
We may share information if necessary, in our good faith judgment, pursuant to lawful request by a court of competent jurisdiction or upon presentation of a valid law enforcement warrant.
3. Legal Action
How do you access or change your information?
You can review and change certain personal information related to your use of this site (such as your name and contact information). To access your information on this site, simply sign in to your account using your email address and password, and you will be able to edit your personal information in your account profile.
You can also ask us to update your personal information by contacting us as described in the section entitled "Contact Information" below. Please note that you may continue to receive emails from Stuart Weitzman until such requests become effective.
How can you change your preferences about receiving promotional communications?
Stuart Weitzman wants to communicate with you only if you want to hear from us. If at any time you would like to stop future delivery of our email offers, simply follow the removal instructions located at the bottom of each message. This will stop future email offers from us, but won't stop operational or transactional messages such as email confirmations of your online orders, or customer service communications.
How do we secure your personal information on our site?
We do our best to provide you with a safe and convenient shopping experience. We have in place certain physical, electronic, contractual, and managerial safeguards to protect the security and privacy of your personal information.
This Web site has the following types of security measures: limited access data-centers, firewall technology, and secure-socket-layer (SSL) certificate authentication. SSL is encryption technology that provides security for information that's transmitted over the Internet. This site accepts orders only from Web browsers that permit communication through SSL technology-for example, Internet Explorer (version 6.0 or higher), Firefox (version 3.0 or higher), Safari (version 4 or higher), Chrome (version 2 or higher), and AOL (version 9 or higher).
While we implement the above security measures on this site, you should be aware that 100% security is not always possible.
What is the policy for visitors from outside the U.S.?
Does the site link to other web sites?
How does Stuart Weitzman protect children?
This site is intended for a general audience and is not targeted or intended for use by children. We will not knowingly request personal information from any person under 13 years of age, If we become aware that an individual is under the age of 13 and has submitted any information through the Site for any purpose without prior verifiable parental consent, we will delete his or her information from our files.
Stuart Weitzman Customer Services
50 W. 57th Street
New York, NY 10019
To make choices about receiving promotional communications, to update your personal information, or to place an order, you can contact us by telephone or by email at:
This policy replaces all previous disclosures we may have provided you about our information practices associated with the site. Also, please note that the examples contained in this policy are illustrations only and are not intended to be exhaustive.
Your California Privacy Rights
Stuart Weitzman collects various types of personal information about you both online and offline during the course of our customer relationship. Under California law, if you are a resident of California, you may make a written request to Stuart Weitzman about how we have shared your information with third parties for their direct marketing purposes. In response to your written request, Stuart Weitzman is allowed to provide you with a notice describing the cost-free means to opt-out of our sharing your information with third parties with whom we do not share the same brand name, if the third party will use it for their direct marketing purposes.
If you would like to exercise your rights under California law, please send your written request to the postal address below. Your written request must include your postal address so that we may provide you with our notice and third party direct marketing opt-out form.
Stuart Weitzman Customer Services
50 W. 57th Street
New York, NY 10019