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Privacy Policy


Stuart Weitzman takes your privacy concerns seriously. This privacy policy explains what information we may collect from you when you visit our website or our stores, how we use this information, to whom it is disclosed, and how we safeguard it.

The information on this website and our privacy policy are subject to change from time to time. Any material changes to our privacy policy and practices will be reflected on this page so that you can be aware of what information we collect and how we are using and/or disclosing it. By using our website, you signify your consent to our privacy policy and consent to the collection and use of this information by Stuart Weitzman. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY YOU MAY NOT ACCESS OR OTHERWISE USE THE SITE.

What information does Stuart Weitzman collect?

1. Information Collected Directly from You

Stuart Weitzman collects personally identifiable information ("Personal Information") from you only when you voluntarily provide it to us. Personal information we collect may include your name, address, email address, telephone number and your credit card number. In addition, when you post a photograph, enter or respond to a contest, survey, sweepstakes, or other promotional feature, we may ask you for your name, address, email address, social media user name/handle or other personal information.

This information is collected from various sources including information you provide on through transactions, email registration, sweepstakes, contests, online membership; signing up for the e-mail mailing list in our stores; at special events; or through phone, mail or paper registrations that you submit.

We use this information to do things like:

  • process your online orders
  • open an online account at your request
  • personalize your online experience with content and offers that are tailored to your interests
  • provide customer service, whether it's responding to a request or following up on an order
  • include you in surveys, sweepstakes, contests, and other promotional offers
  • market our products and services-- for instance, by adding you to our email list when you sign up during an online purchase

2. Information We Observe or Collect through Technology

  1. Non-Personal Information
    Like most web sites, the server upon which this website resides automatically collects non-personal information about your visit to this website, such as your IP address, your computer type, your web browser type, operating system type and what pages linked you to this website. An IP address is the number assigned to your computer when you connect to the Internet. This information is anonymous and does not contain your name, address, phone number, email address or other information that directly identifies you. We also may aggregate or anonymize Personal Information so that it does not specifically identify you as an individual, and thereby turn it into non-personal information. If we link your non-personal information to your Personal Information, then the combined set shall be treated as Personal Information.
  2. Cookies and Web Beacons
    To better understand what you do while on our site, we use a browser feature known as a cookie. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. Among other things, cookies are used to do things like see how you navigate our website, and remember you and your online purchases when you return. This helps us improve our site, provide better customer service, personalize your online experience, and personalize offers to you based on your unique tastes and purchase history.
    Most browsers are initially set up to accept cookies. You can change your browser so that it will not automatically accept cookies. Clearing cookies after each visit here will prevent observations from multiple sessions being aggregated over time. Please consider the consequences of blocking or clearing cookies. Many web sites rely on their cookies to provide you with services or features that you have requested or expect.
    We also use web beacons (also known as clear gifs or pixel tags), which are small image files that we may place on web pages and within web-based email newsletters that we send. A web beacon is a nearly invisible pixel-sized graphic image on a web page, web-based document or e-mail message. It helps us do things like view the URL of the page on which the web beacon appears and the time our website or email in question is viewed. web beacons in emails help us confirm the receipt of, and response to, our emails, including those that you forward to friends and family; and they help deliver a more personalized online experience.
    Overall, these technologies may be used to help us see which of our interactive experiences online users like most. Cookies and web beacons also allow us to associate your online navigational or transactional information with any Personal Information you provide. We'll associate this information only for our purposes: to deliver products and services to you; to improve our business; to transact business; and to market our products and services through a variety of media like email, mobile advertising, and direct mail. As an example, we may use cookies to keep track of what you put into your shopping bag. That can help us contact you if your online session is disrupted in mid-purchase, resulting in an abandoned cart. We can also use this technology to determine whether you'd be interested in participating in special events, given your preferences. The end result is a more personalized experience that is tailored to your needs and tastes.

3. Information Others Observe or Collect through Technology

Third-party service providers help us analyze our visitor's site and purchase preferences, and may help us deliver ads to you about our products through banner ads when you visit other web sites (often referred to as "online network advertising"). The following provides more information about these service providers and the choices you have with respect to their services.

  1. Third Party Cookies
    Our website contains cookies and similar devices from third party companies, such as analytics companies who help us better understand your use of our websites and for advertising purposes, as described below. They accomplish this by using some or all of the technologies described in Information We Observe or Collect Through Technology.
  2. Advertising
    We contract with third-party advertising companies that, in turn, collect anonymous, non-personally identifying information by placing cookies on your browser when you visit us here. This form of advertising is called "behavioral advertising" and we believe that such advertising is a benefit to you because you will see advertisements that are relevant to your interest. These companies may use information about your visit to deliver our ads on this and other web sites through their online advertising networks. These companies also provide this information to us which we, in turn, use to gauge how effective our ads are. If you want more information about such advertising or if you would like to opt-out of such targeting by certain companies, you can exercise such choices by visiting the Digital Advertising Alliance ( and Network Advertising Initiative ( (you'll leave this website for a centrally managed online site where you can specify your preference). We comply with the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising. We do not respond to or honor "do not track" (a/k/a DNT) signals or similar mechanisms transmitted by web browsers.

Does Stuart Weitzman disclose your information to others?

Except as otherwise described in this privacy policy, Stuart Weitzman does not sell, share, distribute, or trade your Personal Information to unrelated third parties, except under the following specific circumstances. If you do not want your Personal Information used for these purposes, then you should contact us to opt-out of further uses of your Personal Information as set forth in the "Contact Information" section below.

1. Contractors

We use third-party "back-office" contractors to help handle parts of our business because of their expertise, resources, or scale. They help us do things like fulfill orders, process payments, monitor site activity, maintain databases, administer and monitor emails, respond to customer service inquiries, fulfill unsubscribe requests, administer and send mobile messages, and provide consulting services. We may work with third parties and provide them with access to your Personal Information so that they may enhance our databases or help us to deliver behavioral advertising content to you across other web sites as described above in the "Advertising" section. We do not authorize any of these service providers to make any other use or disclosure of your information.

2. Law Enforcement

We may share information if necessary, in our good faith judgment, pursuant to lawful request by a court of competent jurisdiction or upon presentation of a valid law enforcement warrant.

3. Legal Action

We may disclose information in special cases when we have reason to believe that this action is necessary to identify, contact, or bring legal action against someone who may have breached our Terms of Use or who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, other users of our website, or anyone else who could be harmed by such activities.

4. Successor in Business

We reserve the right to transfer your Personal Information and other information to our successors in business or divisions and purchasers of our assets.

How do you access or change your information?

You can review and change certain Personal Information related to your use of this website (such as your name and contact information). To access your information on this website, simply sign in to your account using your email address and password, and you will be able to edit your Personal Information in your account profile.

You can also ask us to update your Personal Information by contacting us as described in the section entitled "Contact Information" below. Please note that you may continue to receive emails from Stuart Weitzman until such requests become effective.

How can you change your preferences about receiving promotional emails?

Stuart Weitzman wants to email you only if you want to hear from us. If at any time you would like to stop future delivery of our email offers, simply follow the removal instructions located at the bottom of each message. This will stop future email offers from us, but won't stop operational or transactional messages such as email confirmations of your online orders, or customer service communications.

How do we secure your personal information on our website?

We have undertaken commercially reasonable efforts to help provide you with a safe and convenient shopping experience. We have in place certain physical, electronic, contractual, and managerial safeguards to protect the security and privacy of your Personal Information.

While we implement the above security measures on this website, due to the inherent open nature of the Internet, we cannot ensure or warrant the security of any information you transmit to us or any information provided online, and you do so at your own risk. Users must accept all risks associated with any data transmission, including the risk that their Personal Information may be intercepted in transit.

We will not be liable for disclosures of your Personal Information due to errors in transmission or unauthorized acts of third parties.

What is the policy for visitors from outside the U.S.?

Our website is maintained in the United States. This privacy policy governs the information collected at this website irrespective of where you're located when you access it, browse it and interact with it. This means your Personal Information may be stored outside of the province, state, and/or country in which you reside, and processed by us, an affiliate or a third-party service provider as described in this privacy policy. You freely and specifically consent to such transfer of your Personal Information. Moreover, governmental bodies that have jurisdiction (e.g., courts and law enforcement agencies) may be entitled to access your Personal Information.

Does the site link to other web sites?

While you are using the site, you may be linked or directed to third party web sites outside of the site that are beyond our control. Each of these third parties may have a privacy policy different from ours. For example, you might click on a link or banner ad that will take you off the website. These links and banners may take you to sites of advertisers, sponsors and co-branding partners. We encourage our users to be aware when they leave our site to read the privacy policies of each and every web site that collects Personal Information. We do not endorse, screen or approve, and are not responsible for the privacy practices or content of such other web sites. Visiting these other web sites is at your own risk.

How does Stuart Weitzman protect children?

This site is intended for a general audience and is not targeted or intended for use by children. We will not knowingly request personal information from any person under 13 years of age. If we become aware that a child under 13 has provided us with Personal Information, we will use all reasonable efforts to delete such information from our database.


Social Media Platforms

This site provides you with the ability to register, log into, "like" or otherwise interact with your social media services, including, but not limited to, Facebook, Instagram, Twitter, Pinterest, WeChat, Weibo, Youku, Vine, and other social media services.

These features may enable integration and/or access to your social media accounts. We do not control these social media services or your profiles on these services, and we do not establish privacy settings or rules for how your Personal Information on those services will be used. Your information will be subject to the applicable social media service’s terms and conditions and your current privacy settings on such social media service. You are encouraged to read all policies and information regarding the applicable social media services to learn more about how they handle your information. By accessing any social media service, you will be assuming the risk that the information you provide on that service may be viewed and/or used by third parties for any purpose. You agree that we are not responsible for any acts or omissions by these social media service providers.

Contact Information

For questions about our privacy policy, you can contact us by postal mail at:
Stuart Weitzman Customer Services
625 Madison Avenue, floor 3
New York, NY 10022

To make choices about receiving promotional communications, to update your Personal Information, to remove your Personal Information from our active contact lists or to place an order, you can contact us by telephone or by email at:


This privacy policy replaces all previous disclosures we may have provided you about our information practices associated with the site. Also, please note that the examples contained in this privacy policy are illustrations only and are not intended to be exhaustive.

Your California Privacy Rights

Stuart Weitzman collects various types of personal information about you both online and offline during the course of our customer relationship. Under California law, if you are a resident of California, you may make a written request to Stuart Weitzman about how we have shared your information with third parties for their direct marketing purposes. In response to your written request, Stuart Weitzman is allowed to provide you with a notice describing the cost-free means to opt-out of our sharing your information with third parties with whom we do not share the same brand name, if the third party will use it for their direct marketing purposes.

If you would like to exercise your rights under California law, please send your written request to the postal address below. Your written request must include your postal address so that we may provide you with our notice and third party direct marketing opt-out form.

Stuart Weitzman Customer Services
50 W. 57th Street
5th Floor
New York, NY 10019

Effective Date: The privacy policy was last updated on December 1, 2014.

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Good news! We are committed to offering the best and quickest service possible. Based on your selected shipping destination, we will automatically transport you to the official Stuart Weitzman website nearest to that country. The items in your shopping bag will not make the journey with you. Shoe styles and pricing varies by region, but don't despair, we know you'll be able to find the perfect pair.


Domestic Shipping

Standard shipping is complimentary with all purchases.

Standard Delivery FREE
3-Day Delivery $15
2-Day Delivery $20
Next-Day Delivery $25

Please allow 1 to 2 business days for your order to be processed.

Orders placed on Saturday and Sunday will be processed on the next business day.

International Shipping

Effective January 18th, 2016 will no longer be shipping via Borderfree.


Just add items to your basket and click select to check out. We will calculate and display the order total in your preferred currency, including all shipping costs from our warehouse(s) in the United States to your selected international destination, as well as any applicable duties and taxes imposed by the customs and revenue authorities in the destination country. As long as you select to prepay duties and taxes, the order total presented at checkout is the exact amount you’ll be billed, and there will be no additional costs due upon delivery.

Duties (or customs tariffs) are set by the destination country customs authorities and determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that we support. International taxes (such as Value Added Tax, or VAT) are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order at checkout.


All international orders will be final sale and not eligible for return, exchange, or price adjustment. Please contact us at or 877-793-4896 and Stuart Weitzman will gladly assist you with any questions relating to your international order.


Most in-stock items generally arrive within 4-13 business days after your order is received. ("Business days" means Monday-Friday, excluding holidays.) Since delivery timeframes vary depending on destination, a more accurate estimate will be provided during checkout. Please note: Although we try our best to deliver your items during the estimated timeframe, delivery dates are not guaranteed.

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Return Procedures

Returns are easy and free!  Your package will contain a detailed return form or packing slip with instructions. This form is required for us to process your return.

If you choose to use a return label sent from us, no postage is required. PRINT OUT A RETURN LABEL HERE.

In the event that an online purchase does not meet your expectations, we accept returns at our warehouse and at our Stuart Weitzman stores. Items must be unworn and unused, and include all tags, parts, and accessories. To avoid damages, we recommend trying on footwear in carpeted areas.

Original shipping charges are not refundable.

We accept returns based on the following time frames from receipt of your order:

Price Return Time Frame
Regular Price 14 Days
Sale Merchandise Final Sale: No returns, exchanges, or price adjustments


There are no returns or exchanges on international orders.

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We are pleased to offer complimentary ground shipping on all orders shipping within the United States.  We are also pleased to offer complimentary return shipping on all orders returned within 14 days of original purchase.  Only full-price items are eligible for returns.  All sale or customized orders are final sale and are not eligible for return or exchange.  For full details on our shipping and return policies please visit the customer service page.

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All sale purchases are final sale. Discounted merchandise is not eligible for returns, exchanges, or price adjustments.
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