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Return Policy

 
 

Return Procedures
Your package will contain a detailed return form or packing slip with instructions.  This form is required for us to process your return.

If you choose to use a return label sent from us, no postage is required.  PRINT OUT A RETURN LABEL HERE.

In the event that an online purchase does not meet your expectations, we accept returns at our warehouse and at our Stuart Weitzman stores. Items must be unworn and unused, and include all tags, parts, and accessories.  To avoid damages, we recommend trying on footwear in carpeted areas.

Original shipping charges are not refundable. 

We accept returns based on the following time frames from receipt of your order:

Price Return Time Frame
Regular Price 30 Days
Sale Merchandise Final Sale: No returns, exchanges, or price adjustments
   
 

There are no returns or exchanges on international orders.

 

Return Instructions

  • Pack the item(s) securely in the original product packaging
  • Please include packing slip or return form inside return package
  • Affix the prepaid UPS mailing label to the outside of your package
  • Give your package to a UPS driver or take it to a UPS drop-off location
  • You will receive a return confirmation email once we receive your package (allow up to 7 days for in-house processing). Allow up to 30 days for your credit card company to process your credit
  • If you prefer to use your own shipping method, please send your package to:
Stuart Weitzman Online
C/O Veeco Services
6801 Westside Avenue
North Bergen, NJ 07047

Your return shipping charges must be prepaid, as we cannot accept C.O.D. deliveries.

 

For your protection, please retain the tracking information from the prepaid return label. We are not responsible for item(s) that do not arrive at our warehouse and customer cannot supply proof of delivery signature. 
 

Exchanges

We are unable to automatically process exchanges at this time. To exchange an item, please return the item you do not want and place a new order on stuartweitzman.com. You may place your reorder at any time. We do not accept exchanges on sale merchandise.

 

Price Adjustments

Regular priced merchandise that has been reduced within 30 days from the original date of purchase may be eligible for a price adjustment. Please email us at Service@StuartWeitzman.com with your name and original order number to make the appropriate adjustment. Please note that there are no price adjustments on sale merchandise.

 
 
 
 
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Checkout - Conditional Pre-Sale Acceptance  

Thank you for your pre-sale purchase. Your shoes will be available in approximately 6-8 weeks, and you will receive a shipment confirmation email when your order is shipped.

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JONES EMPLOYEE DISCOUNT  

Dear Colleagues,

Welcome to Stuart Weitzman. You may now purchase any style using your employee discount. To utilize your discount, kindly enter your employee file number at checkout in the promo code area.

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Final Sale Terms and Conditions  
All sale purchases are final sale. Discounted merchandise is not eligible for returns, exchanges, or price adjustments.
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Employee Discount  
Employee discounts should only be used by employees for orders being placed on said employees credit card. If we find that fraudulent employee discounts are being used, we reserve the right to cancel discounts, cancel orders, make additional charges to your credit card, and cancel your membership.
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