In the event that an online purchase does not meet your expectations, we accept returns at our warehouse and at our Stuart Weitzman stores.
Items must be unworn and unused, and include all tags, parts, and accessories. To avoid damages, we recommend trying on footwear in carpeted areas.
Original shipping charges are not refundable.
We accept returns based on the following time frames from receipt of your order:
||Return Time Frame
Your package will contain a detailed return form or packing slip with instructions. This form is required for us to process your return.
If you choose to use a return label sent from us, no postage is required. PRINT OUT A RETURN LABEL HERE.
- Pack the item(s) securely in the original product packaging
- Complete the return reason questionnaire on the return form and insert it into the package
- If you did not receive a return form, please include packing slip inside return package
- Remove all extra labels from the outside of the package
- Affix the prepaid UPS mailing label to the outside of your package
- Give your package to a UPS driver or take it to a UPS drop-off location
- You will receive a return confirmation email once we receive your package (allow up to 7 days for in-house processing)
- Allow up to 30 days for your credit card company to process your credit
- If you prefer to use your own shipping method, please send your package to:
Stuart Weitzman Online
C/O Veeco Services
6801 Westside Avenue
North Bergen, NJ 07047
Your return shipping charges must be prepaid, as we cannot accept C.O.D. deliveries.
For your protection, please retain the tracking information from the prepaid return label. If you use an alternate shipping method, we suggest using a trackable shipping carrier and keep record of the return shipment. We are not responsible for item(s) that do not arrive at our warehouse and customer cannot supply proof of delivery signature.
We are unable to automatically process exchanges at this time. To exchange an item, please return the item you do not want and place a new order on stuartweitzman.com. You may place your reorder at any time. We do not accept exchanges on sale merchandise.