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Merchandise Repair Policy

 
 

StuartWeitzman.com Purchases

  • For a period of 24 months after the date of your online or SW store purchase, we will repair any item with a manufacturing defect in materials and/or workmanship (such as broken hardware). However, we cannot guarantee the availability of original parts for all accessories. 
  • Merchandise that has been altered cannot be repaired.
  • Any issues that are a result of damage or normal wear and tear (such as dirt, scuff marks or scratches) cannot be accommodated.
  • We do not reimburse the cost of shipping the item to Stuart Weitzman.
  • You may send your item to our NY office, or take it to the store closest to you.
  • It can take up to eight weeks for the item to be returned to you once it is repaired.
  • For return authorization, please email service@stuartweitzman.com. Please include your name, order number, date of purchase, shipping address, and a description of the damage.
 

Non-Stuart Weitzman Stores (Dept. Stores, Specialty Stores)

 
  • Repairs for merchandise purchased from a store or website other than a Stuart Weitzman store or on StuartWeitzman.com are handled personally by the original store or website.   Please contact the original store of purchase for assistance.
 
 
 
 
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Checkout - Conditional Pre-Sale Acceptance  

Thank you for your pre-sale purchase. Your shoes will be available in approximately 6-8 weeks, and you will receive a shipment confirmation email when your order is shipped.

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JONES EMPLOYEE DISCOUNT  

Dear Colleagues,

Welcome to Stuart Weitzman. You may now purchase any style using your employee discount. To utilize your discount, kindly enter your employee file number at checkout in the promo code area.

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Final Sale Terms and Conditions  
All sale purchases are final sale. Discounted merchandise is not eligible for returns, exchanges, or price adjustments.
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Employee Discount  
Employee discounts should only be used by employees for orders being placed on said employees credit card. If we find that fraudulent employee discounts are being used, we reserve the right to cancel discounts, cancel orders, make additional charges to your credit card, and cancel your membership.
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