- For a period of 24 months after the date of your online or SW store purchase, we will repair any item with a manufacturing defect in materials and/or workmanship (such as broken hardware). However, we cannot guarantee the availability of original parts for all accessories.
- Merchandise that has been altered cannot be repaired.
- Any issues that are a result of damage or normal wear and tear (such as dirt, scuff marks or scratches) cannot be accommodated.
- We do not reimburse the cost of shipping the item to Stuart Weitzman.
- You may send your item to our NY office, or take it to the store closest to you.
- It can take up to eight weeks for the item to be returned to you once it is repaired.
- For return authorization, please email firstname.lastname@example.org. Please include your name, order number, date of purchase, shipping address, and a description of the damage.
Non-Stuart Weitzman Stores (Dept. Stores, Specialty Stores)
- Repairs for merchandise purchased from a store or website other than a Stuart Weitzman store or on StuartWeitzman.com are handled personally by the original store or website. Please contact the original store of purchase for assistance.