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Questions About Counterfeiting


Q: Why does Stuart Weitzman care about counterfeiting?
Stuart Weitzman strictly controls the design, manufacture, distribution and advertising of Stuart Weitzman products to ensure their highest level of quality.  Counterfeit Stuart Weitzman merchandise does not come with the same warranties or guarantees as authentic Stuart Weitzman products. Counterfeiting is an illegal act, and counterfeiters harm the economy through lost revenues, jobs and taxes. Counterfeit products do not undergo inspection processes and often do not adhere to safety, health and wage regulations, including child labor and human rights laws. The federal government has also reported links between the sale of counterfeit merchandise and terrorism. Purchasers of counterfeits not only receive poorly-made products but are also supporting this cycle of illegal activity.
Q: Where can I find authentic Stuart Weitzman products?
A: Authentic Stuart Weitzman footwear and handbags are available in our Stuart Weitzman free-standing boutiques, Stuart Weitzman outlet stores and online at Stuart Weitzman products are also available in select high-end department and specialty stores.   Please view our Store Locator to find an authorized Stuart Weitzman store near you.
Q: I found a website that looks like a legitimate Stuart Weitzman website and offers Stuart Weitzman products for sale. Can I trust that the site is a real Stuart Weitzman online store?
A: It is not likely that the website is legitimate. The number of "rogue websites" selling counterfeit products has increased in recent years. These websites may mirror the look and feel of the official Stuart Weitzman website and may even copy actual photographs and text from our site. 
Although the following may be true about a website, this does not guarantee that the website is affiliated with or authorized by Stuart Weitzman:
·         The website’s domain name contains the words STUART WEITZMAN
·         The website links to
·         The website has the look and feel of the STUART WEITZMAN website and/or brand
·         The website claims to be an "official" STUART WEITZMAN online retail store or outlet
·         The website uses STUART WEITZMAN photographs
To shop online through the official Stuart Weitzman website and guarantee the authenticity of your purchases, please click here
Q: How can I tell if a Stuart Weitzman product offered for sale on an auction website is authentic?
A: Many auction websites do not purport to guarantee the authenticity of the products sold through their sites. Counterfeit goods may therefore be available for purchase, despite language that claims the item is "authentic." Stuart Weitzman monitors auction sites to remove counterfeit products and infringing listings, however we cannot assure that all listings for Stuart Weitzman products at any given time are for genuine goods. To guarantee the authenticity of your Stuart Weitzman products, only purchase from Stuart Weitzman boutiques, outlet stores, or select high-end department and specialty stores.
Q: What should I do if I accidentally purchased counterfeit Stuart Weitzman products and want to report the website or the auction listing?
A: You can report infringing and counterfeit websites and listings to Stuart Weitzman at We are working diligently to combat the unauthorized production and sale of counterfeit Stuart Weitzman merchandise, and we appreciate any information you could share to assist us in our efforts. Please provide as much information as possible, including, for example, the location of the merchandise and the type and number of products being offered for sale.
You may also contact The National IPR Center in Arlington, Virginia, which manages Intellectual Property investigations in the U.S., at

Domestic Shipping

Standard shipping is complimentary with all purchases.

Standard Delivery FREE
3-Day Delivery $15
2-Day Delivery $20
Next-Day Delivery $25

Please allow 1 to 2 business days for your order to be processed.

Orders placed on Saturday and Sunday will be processed on the next business day.

International Shipping


Just add items to your basket and click select to check out. We will calculate and display the order total in your preferred currency, including all shipping costs from our warehouse(s) in the United States to your selected international destination, as well as any applicable duties and taxes imposed by the customs and revenue authorities in the destination country. As long as you select to prepay duties and taxes, the order total presented at checkout is the exact amount you’ll be billed, and there will be no additional costs due upon delivery.

Duties (or customs tariffs) are set by the destination country customs authorities and determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that we support. International taxes (such as Value Added Tax, or VAT) are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order at checkout.


All international orders will be final sale and not eligible for return, exchange, or price adjustment. Please contact us at or 877-793-4896 and Stuart Weitzman will gladly assist you with any questions relating to your international order.


Most in-stock items generally arrive within 4-13 business days after your order is received. ("Business days" means Monday-Friday, excluding holidays.) Since delivery timeframes vary depending on destination, a more accurate estimate will be provided during checkout. Please note: Although we try our best to deliver your items during the estimated timeframe, delivery dates are not guaranteed.

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Returns are easy and free!

Return Procedures

Your package will contain a detailed return form or packing slip with instructions. This form is required for us to process your return.

If you choose to use a return label sent from us, no postage is required. PRINT OUT A RETURN LABEL HERE.

In the event that an online purchase does not meet your expectations, we accept returns at our warehouse and at our Stuart Weitzman stores. Items must be unworn and unused, and include all tags, parts, and accessories. To avoid damages, we recommend trying on footwear in carpeted areas.

Original shipping charges are not refundable.

We accept returns based on the following time frames from receipt of your order:

Price Return Time Frame
Regular Price 14 Days
Sale Merchandise Final Sale: No returns, exchanges, or price adjustments


There are no returns or exchanges on international orders.

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Checkout - Conditional Pre-Sale Acceptance  

Thank you for your pre-sale purchase. Your shoes will be available in approximately 6-8 weeks, and you will receive a shipment confirmation email when your order is shipped.

Due to custom manufacturing of your shoes, we will immediately charge your credit card for your purchase. Please accept these payment terms by checking the box below.

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Dear Colleagues,

Welcome to Stuart Weitzman. You may now purchase any style using your employee discount. To utilize your discount, kindly enter your employee file number at checkout in the promo code area.


Final Sale Terms and Conditions  
All sale purchases are final sale. Discounted merchandise is not eligible for returns, exchanges, or price adjustments.
I understand this purchase is final sale and not eligible for a refund and I would like to proceed with checkout.
Employee Discount  
Employee discounts should only be used by employees for orders being placed on said employees credit card. If we find that fraudulent employee discounts are being used, we reserve the right to cancel discounts, cancel orders, make additional charges to your credit card, and cancel your membership.
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Leaving the country?  

Good news! We are committed to offering the best and quickest service possible. Based on your selected shipping destination, we will automatically transport you to the official Stuart Weitzman website nearest to that country. The items in your shopping bag will not make the journey with you. Shoe styles and pricing varies by region, but don’t despair, we know you’ll be able to find the perfect pair.

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