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Selling/Service
· Greet every customer who enters our store in a warm, friendly and professional manner
· Ensure compliance with Stuart Weitzman service standards
· Provide product information and sales assistance to customers
· Help identify customer needs and locate merchandise in store and company inventory, creating special orders when necessary
· Maintain and continually develop personal clientele by using the company provided Client Book
· Maintain client communication through phone calls, emails/eNotes and thank you cards
· Achieve and exceed personal sales productivity as it relates to sales goals and performance indicators by store managers
· Follow up on all customer orders and deliveries to ensure customer satisfaction
· Contribute to a team environment
Merchandising
· Maintain a neat and orderly sales floor
· Assist with visual merchandising to company standards
· Ensure all merchandise is returned to the stockroom neatly and promptly
· Replace display shoes after assisting a customer or after selling a display size
· Assist Store Manager, Assistant Store Manager and Stock Associates with receiving, stocking and displaying merchandise
· Understand the brand image of the company and convey seasonal trends and fashion knowledge to clients
· Possess a strong knowledge of merchandise as it pertains to the construction, materials and care of the product
Operations
· Process all sale, return and refund procedures as outlined by the company
· Complete necessary timekeeping functions accurately
· Complete and follow up on necessary paperwork for merchandise requests and special orders
· Participate in promotions, contests and Rewards and Recognition Program
· Perform all necessary opening and closing store functions as outlined by the company
· Display accountability and reliability with regard to punctuality and attendance
· Protect company assets by providing exceptional customer service to prevent theft and by following cash handling and credit card acceptance procedures
· Attend staff meetings when scheduled by Store Manager
· Participate in physical inventory counts when necessary
Desired Skills & Abilities:
· "Customer comes first" attitude
· Ability to understand, interpret and communicate fashion trends
· Display the values of the Company: passion, integrity, open-mindedness and respect
· Salesmanship
· Ability to present oneself in a manner consistent with company guidelines
· Ability to work in a team environment
· Self-starter
· Ability to work flexible hours
· High school diploma or equivalent
· Excellent communication skills
· Previous customer service or sales experience (footwear background preferred)
Physical Requirements
· Ability to lift 25+ pounds
· Ability to bend at the knees or waist frequently throughout the day
· Ability to climb a ladder and work with hands overhead
· Ability to stand for 90% of the workday
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