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Customer Service/Call Center Representative

Summary: Responsible for handling and assisting all customers with any customer service related need. Responsible for furnishing product and order information for customers. Will place and organize online orders for internet customers.
Job ID/Number: 0074
Posted Date: 9/6/2012
Job Location: New York, NY
Position Type: Full Time
Division: Corporate Office NY
Description:

Essential Duties and Responsibilities:

·         Maintain product knowledge binders with accurate and up to date product information

·         Process customer orders and furnish order confirmations

·         Order tracking

·         Provide top-notch customer service through phone and email

·         Respond to customer inquiries

·         Arrange and execute customer repairs through the necessary outlets

·         Identify and escalate customer issues when necessary

·         Problem solve customer issues

·         Handle and resolve customer complaints, issues, needs, etc.

·         Provide customers with product and service information

 

Skills and Abilities Required:

·         Strong problem solving skills

·         Excellent organizational skills

·         Ability to work in a team environment

·         Excellent verbal and written communication and interpersonal skills

·         Proven ability to multitask & prioritize in a fast paced environment.

·         Flexible schedule- ability to work weekends

·         Understanding of the web as a shopping and information medium

·         Display the values of the company: Respect, integrity, passion and open-mindedness

 

Physical Requirements

·         Must be able to communicate clearly on the telephone

Computer Equipment and Software Requirements:

·         Ability to operate a computer as well as maneuver relevant software programs including Microsoft Office

·         Must be proficient in excel and with databases.

 

 

 Education and Experience Required:

·         Bachelors degree required

 

 

 
Please Email Resumes

 
 
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