Essential Duties and Responsibilities:

·         Maintain product knowledge binders with accurate and up to date product information

·         Process customer orders and furnish order confirmations

·         Order tracking

·         Provide top-notch customer service through phone and email

·         Respond to customer inquiries

·         Arrange and execute customer repairs through the necessary outlets

·         Identify and escalate customer issues when necessary

·         Problem solve customer issues

·         Handle and resolve customer complaints, issues, needs, etc.

·         Provide customers with product and service information

Skills and Abilities Required:

·         Strong problem solving skills

·         Excellent organizational skills

·         Ability to work in a team environment

·         Excellent verbal and written communication and interpersonal skills

·         Proven ability to multitask & prioritize in a fast paced environment.

·         Flexible schedule- ability to work weekends

·         Understanding of the web as a shopping and information medium

·         Display the values of the company: Respect, integrity, passion and open-mindedness

Physical Requirements

·         Must be able to communicate clearly on the telephone

Computer Equipment and Software Requirements:

·         Ability to operate a computer as well as maneuver relevant software programs including Microsoft Office

·         Must be proficient in excel and with databases.

 Education and Experience Required:

·         Bachelors degree required