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Selling/Service
- Greet every customer who enters our store in a warm, friendly and professional manner
- Ensure compliance with Stuart Weitzman Service Standards
- Provide product information and sales assistance to customers
- Help identify customer needs and locate merchandise in home store and throughout the company, creating special orders when necessary
- Display trend and fashion knowledge while assisting customers
- Maintain and continually develop personal clientele by using the company provided Client Book
- Maintain client communication through phone calls, postcards and thank you notes
- Achieve and exceed personal sales productivity as it relates to sales goals, dollars and units per transaction
- Follow up on all customer special orders and deliveries to ensure customer satisfaction
- Contribute to a team environment
Merchandising
- Maintain a neat and orderly sales floor
- Assist with visual merchandising to company standards
- Ensure all merchandise is returned to the stockroom neatly and promptly
- Replace display shoes after assisting a customer or after selling a display size
- Assist Store Manager, Assistant Store Manager and Stock Associates with receiving, stocking and displaying merchandise
- Understand the brand image of the company and convey fashion trend awareness to clients
- Possess a strong knowledge of merchandise as it pertains to the selling and care of the product
Operations
- Follow all proper sale, return and refund procedures as outlined by the company
- Complete necessary timekeeping functions accurately
- Complete and follow up on necessary paperwork for merchandise requests and special orders
- Participate in promotions, contests and Rewards & Recognition Program
- Perform all necessary opening and closing functions as outlined by the company
- Display accountability and reliability with regard to punctuality and attendance
- Protect company assets by providing exceptional customer service to prevent theft and by following cash handling and credit card acceptance procedures
- Attend staff meetings when scheduled by store manager
- Participate in physical inventory counts when necessary
Skills and Abilities Required
- 'Customer Comes First' attitude
- The ability to communicate in a clear, audible and grammatically correct manner at all levels
- Ability to understand, interpret and communicate fashion trends
- Display the values of the Company: passion, integrity, open-mindedness and respect
- Salesmanship
- Ability to present oneself in a manner consistent with company guidelines
- Ability to work in a team environment
- Self-starter
- Ability to work flexible hours
- Ability to operate a computer as well as maneuver relevant software including Microsoft Office
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