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Retail Sales Associate

Summary: To promote the Stuart Weitzman brand by driving sales and providing world class customer service while achieving store and individual financial plans.
Job ID/Number: 0012
Posted Date: 5/7/2012
Job Location: Palm Beach Gardens, FL
Position Type: Full Time
Division: Retail Store
Description:

Selling/Service

  • Greet every customer who enters our store in a warm, friendly and professional manner
  • Ensure compliance with Stuart Weitzman Service Standards
  • Provide product information and sales assistance to customers
  • Help identify customer needs and locate merchandise in home store and throughout the company, creating special orders when necessary
  • Display trend and fashion knowledge while assisting customers
  • Maintain and continually develop personal clientele by using the company provided Client Book
  • Maintain client communication through phone calls, postcards and thank you notes
  • Achieve and exceed personal sales productivity as it relates to sales goals, dollars and units per transaction
  • Follow up on all customer special orders and deliveries to ensure customer satisfaction
  • Contribute to a team environment

Merchandising

  • Maintain a neat and orderly sales floor
  • Assist with visual merchandising to company standards
  • Ensure all merchandise is returned to the stockroom neatly and promptly
  • Replace display shoes after assisting a customer or after selling a display size
  • Assist Store Manager, Assistant Store Manager and Stock Associates with receiving, stocking and displaying merchandise
  • Understand the brand image of the company and convey fashion trend awareness to clients
  • Possess a strong knowledge of merchandise as it pertains to the selling and care of the product

Operations

  • Follow all proper sale, return and refund procedures as outlined by the company
  • Complete necessary timekeeping functions accurately
  • Complete and follow up on necessary paperwork for merchandise requests and special orders
  • Participate in promotions, contests and Rewards & Recognition Program
  • Perform all necessary opening and closing functions as outlined by the company
  • Display accountability and reliability with regard to punctuality and attendance
  • Protect company assets by providing exceptional customer service to prevent theft and by following cash handling and credit card acceptance procedures
  • Attend staff meetings when scheduled by store manager
  • Participate in physical inventory counts when necessary

Skills and Abilities Required

  • 'Customer Comes First' attitude
  • The ability to communicate in a clear, audible and grammatically correct manner at all levels
  • Ability to understand, interpret and communicate fashion trends
  • Display the values of the Company: passion, integrity, open-mindedness and respect
  • Salesmanship
  • Ability to present oneself in a manner consistent with company guidelines
  • Ability to work in a team environment
  • Self-starter
  • Ability to work flexible hours
  • Ability to operate a computer as well as maneuver relevant software including Microsoft Office
 
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