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Sales Associate - Phoenix, AZ

Summary: To promote the Stuart Weitzman brand by driving sales and providing world class customer service while achieving store and individual financial plans.
Job ID/Number:
Posted Date: 2/25/2013
Job Location: Phoenix, AZ
Position Type: Part Time
Division: Retail Store
Description:
 Essential Duties and Responsibilities:

Selling/Service

·          Greet every customer who enters our store in a warm, friendly and professional manner

·          Ensure compliance with Stuart Weitzman service standards

·          Provide product information and sales assistance to customers

·          Help identify customer needs and locate merchandise in store and company inventory, creating special orders when necessary

·          Maintain and continually develop personal clientele by using the company provided Client Book

·          Maintain client communication through phone calls, emails/eNotes and thank you cards

·          Achieve and exceed personal sales productivity as it relates to sales goals and performance indicators by store managers

·          Follow up on all customer orders and deliveries to ensure customer satisfaction

·          Contribute to a team environment

 

Merchandising

 

·          Maintain a neat and orderly sales floor

·          Assist with visual merchandising to company standards

·          Ensure all merchandise is returned to the stockroom neatly and promptly

·          Replace display shoes after assisting a customer or after selling a display size

·          Assist Store Manager, Assistant Store Manager and Stock Associates with receiving, stocking and displaying merchandise

·          Understand the brand image of the company and convey seasonal trends and fashion knowledge to clients

·          Possess a strong knowledge of merchandise as it pertains to the construction, materials and care of the product

 

Operations

 

·          Process all sale, return and refund procedures as outlined by the company

·          Complete necessary timekeeping functions accurately

·          Complete and follow up on necessary paperwork for merchandise requests and special orders

·          Participate in promotions, contests and Rewards and Recognition Program

·          Perform all necessary opening and closing store functions as outlined by the company

·          Display accountability and reliability with regard to punctuality and attendance

·          Protect company assets by providing exceptional customer service to prevent theft and by following cash handling and credit card acceptance procedures

·          Attend staff meetings when scheduled by Store Manager

·          Participate in physical inventory counts when necessary

 

 

Desired Skills & Abilities:

·          "Customer comes first" attitude

·          Ability to understand, interpret and communicate fashion trends

·          Display the values of the Company: passion, integrity, open-mindedness and respect

·          Salesmanship

·          Ability to present oneself in a manner consistent with company guidelines

·          Ability to work in a team environment

·          Self-starter

·          Ability to work flexible hours

·          High school diploma or equivalent

·          Excellent communication skills

·          Previous customer service or sales experience (footwear background preferred)

 

Physical Requirements

·          Ability to lift 25+ pounds

·          Ability to bend at the knees or waist frequently throughout the day

·          Ability to climb a ladder and work with hands overhead

·          Ability to stand for 90% of the workday

 
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