Responsibilities:

·         Follow up on escalations from the call center

·         Maintain product, policy, and procedure knowledge

·         Arrange and execute customer repairs

·         Place and advise on the status of orders

·         Provide customer service service through phone and email

·         Problem solve customer issues

·         Assist with management of the order board and fraud screening process

·         Prepare and analyze reports from call center

·         Recap returns and make recommendations to reduce return rate

·         Assist with eCommerce departmental administrative duties

Qualifications:

·         Ability to work with directly with customers

·         Ability to work in team environment

·         Excellent organizational skills

·         Strong problem solving skills

·         Detail oriented with decision making skills

·         Ability to manage multiple customer issues

·         Flexible schedule- ability to work weekends

·         Excellent written and verbal communication skills

·         Understanding of the web as a shopping and information medium

Education Required:

·         Bachelors degree required

·         1 year of customer service experience