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Sales Associate - San Antonio

Summary: To promote the Stuart Weitzman brand by driving sales and providing world class customer service while achieving store and individual financial plans.
Job ID/Number:
Posted Date: 7/9/2013
Job Location: San Antonio, TX
Position Type: Part Time
Division: Retail Store
Description:
 Essential Duties and Responsibilities:

Selling/Service

·          Greet every customer who enters our store in a warm, friendly and professional manner

·          Ensure compliance with Stuart Weitzman service standards

·          Provide product information and sales assistance to customers

·          Help identify customer needs and locate merchandise in store and company inventory, creating special orders when necessary

·          Maintain and continually develop personal clientele by using the company provided Client Book

·          Maintain client communication through phone calls, emails/eNotes and thank you cards

·          Achieve and exceed personal sales productivity as it relates to sales goals and performance indicators by store managers

·          Follow up on all customer orders and deliveries to ensure customer satisfaction

·          Contribute to a team environment

 

Merchandising

 

·          Maintain a neat and orderly sales floor

·          Assist with visual merchandising to company standards

·          Ensure all merchandise is returned to the stockroom neatly and promptly

·          Replace display shoes after assisting a customer or after selling a display size

·          Assist Store Manager, Assistant Store Manager and Stock Associates with receiving, stocking and displaying merchandise

·          Understand the brand image of the company and convey seasonal trends and fashion knowledge to clients

·          Possess a strong knowledge of merchandise as it pertains to the construction, materials and care of the product

 

Operations

 

·          Process all sale, return and refund procedures as outlined by the company

·          Complete necessary timekeeping functions accurately

·          Complete and follow up on necessary paperwork for merchandise requests and special orders

·          Participate in promotions, contests and Rewards and Recognition Program

·          Perform all necessary opening and closing store functions as outlined by the company

·          Display accountability and reliability with regard to punctuality and attendance

·          Protect company assets by providing exceptional customer service to prevent theft and by following cash handling and credit card acceptance procedures

·          Attend staff meetings when scheduled by Store Manager

·          Participate in physical inventory counts when necessary

 

 

Desired Skills & Abilities:

·          "Customer comes first" attitude

·          Ability to understand, interpret and communicate fashion trends

·          Display the values of the Company: passion, integrity, open-mindedness and respect

·          Salesmanship

·          Ability to present oneself in a manner consistent with company guidelines

·          Ability to work in a team environment

·          Self-starter

·          Ability to work flexible hours

·          High school diploma or equivalent

·          Excellent communication skills

·          Previous customer service or sales experience (footwear background preferred)

 

Physical Requirements

·          Ability to lift 25+ pounds

·          Ability to bend at the knees or waist frequently throughout the day

·          Ability to climb a ladder and work with hands overhead

·          Ability to stand for 90% of the workday

 

 

 
Please Email Resumes

 
 

Domestic Shipping

Standard shipping is complimentary with all purchases.

Standard Delivery FREE
3-Day Delivery $15
2-Day Delivery $20
Next-Day Delivery $25

Please allow 1 to 2 business days for your order to be processed.

Orders placed on Saturday and Sunday will be processed on the next business day.

International Shipping

INTERNATIONAL SHIPPING FEES

Just add items to your basket and click select to check out. We will calculate and display the order total in your preferred currency, including all shipping costs from our warehouse(s) in the United States to your selected international destination, as well as any applicable duties and taxes imposed by the customs and revenue authorities in the destination country. As long as you select to prepay duties and taxes, the order total presented at checkout is the exact amount you’ll be billed, and there will be no additional costs due upon delivery.

Duties (or customs tariffs) are set by the destination country customs authorities and determined based on a combination of the country of origin (manufacturing) of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that we support. International taxes (such as Value Added Tax, or VAT) are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order at checkout.

INTERNATIONAL ORDER POLICIES

All international orders will be final sale and not eligible for return, exchange, or price adjustment. Please contact us at service@stuartweitzman.com or 877-793-4896 and Stuart Weitzman will gladly assist you with any questions relating to your international order.

INTERNATIONAL SHIPPING DELIVERY ESTIMATES

Most in-stock items generally arrive within 4-13 business days after your order is received. ("Business days" means Monday-Friday, excluding holidays.) Since delivery timeframes vary depending on destination, a more accurate estimate will be provided during checkout. Please note: Although we try our best to deliver your items during the estimated timeframe, delivery dates are not guaranteed.

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Returns

Returns are easy and free!

Return Procedures

Your package will contain a detailed return form or packing slip with instructions. This form is required for us to process your return.

If you choose to use a return label sent from us, no postage is required. PRINT OUT A RETURN LABEL HERE.

In the event that an online purchase does not meet your expectations, we accept returns at our warehouse and at our Stuart Weitzman stores. Items must be unworn and unused, and include all tags, parts, and accessories. To avoid damages, we recommend trying on footwear in carpeted areas.

Original shipping charges are not refundable.

We accept returns based on the following time frames from receipt of your order:

Price Return Time Frame
Regular Price 14 Days
Sale Merchandise Final Sale: No returns, exchanges, or price adjustments

 

There are no returns or exchanges on international orders.

 
 
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JONES EMPLOYEE DISCOUNT  

Dear Colleagues,

Welcome to Stuart Weitzman. You may now purchase any style using your employee discount. To utilize your discount, kindly enter your employee file number at checkout in the promo code area.

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All sale purchases are final sale. Discounted merchandise is not eligible for returns, exchanges, or price adjustments.
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Employee discounts should only be used by employees for orders being placed on said employees credit card. If we find that fraudulent employee discounts are being used, we reserve the right to cancel discounts, cancel orders, make additional charges to your credit card, and cancel your membership.
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