Store Manager - Palo Alto

Summary: Manage the sales, operations, and personnel functions of the store to ensure maximum profitability while maintaining full compliance with company policies, procedures and directives
Job ID/Number:
Posted Date: 1/8/2013
Job Location: Palo Alto, CA
Position Type: Full Time
Division: Retail Store
 Essential Duties and Responsibilities:

Business Strategy

·          Ensure sales plans are met

·          Support sales team to drive sales by modeling and delivering exceptional customer service

·          Ensure all sales associates maintain and utilize client book to proactively drive business

·          Embrace and instill a "customer comes first" environment to consistently exceed customer expectations

·          Maintain accurate customer repair records and ensure completion in a timely manner

·          Review store environment and key business indicators to identify challenges, concerns and opportunities for improvement in order to provide coaching and direction to the sales associates

·          Comply with company established service standards

·          Communicate and track store sales goals making adjustments where necessary


Team Building/Recruitment

·          Develop and contribute to a positive team environment

·          Provide ongoing product and systems training to all associates

·          Lead store meetings, conduct monthly employee one-on-ones and annual performance reviews

·          Manage and motivate associates to achieve sales goals

·          Ensure participation in Rewards and Recognition Program

·          Plan, identify, communicate and delegate appropriate responsibilities and practices to store associates

·          Responsible for overall recruitment and training/development

·          Work with Regional Manager regarding performance management

·          Mentor and develop key performers to be ready for advancement




·          Ensure store is opened and closed on time and in accordance with center or company directive

·          Ensure accuracy and frequency of store deposits in accordance with company policy

·          Maintain accurate records regarding petty cash reimbursements

·          Ensure appropriate store scheduling to meet the needs of the business

·          Ensure policies and procedures are being followed

·          Maximize store events

·          Monitor accuracy of inventory

·          Provide relevant feedback to corporate office regarding merchandise needs, personnel issues, store maintenance needs, etc

·          Develop strategic operational plans for the staff, manage execution and measure results

·          Use all operational tools to plan for and achieve operational excellence (EZLabor, RetailPro Reports)

·          Support and adhere to all company policies and procedures regarding the safekeeping of company assets and property

·          Oversee and ensure stockroom cleanliness and organization

·          Ensure standards are maintained for store cleanliness and merchandise display

·          Implement window and in-store displays as outlined by directive

·          Follow company guidelines for event preparation and set up

·          Assist Stock Associate with receiving, stocking and displaying new merchandise

·          Communicate with Regional Manager and Merchandise Manager regarding inventory stock levels and assortment


Desired Skills & Abilities:

·          Proven ability to develop, motivate and lead teams with a consistently positive in-store presence

·          Ability to lead by example and be a self starter

·          Strong interpersonal skills required to ensure clear, effective communication with staff

·          Willing to work in and promote a team oriented environment

·          Display the values of the company: Respect, integrity, passion and open-mindedness

·          Ability to understand, interpret and communicate fashion trends

·          Considerable proven knowledge of retail systems, HR practices and retail operations

·          Have balanced knowledge and strengths in operations, merchandising and personnel management

·          High school diploma or equivalent, college degree preferred

·          Minimum of 2 years experience of retail store management – preferably in a luxury environment

Please Email Resumes

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