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Customer Service Representative, Call Center - P/T

Summary: Manage the customer service needs of online customers. Collaborate with the call center to streamline and enhance the customer service experience while assisting in general administrative functions of the department.
Job ID/Number:
Posted Date: 3/29/2013
Job Location: New York, NY
Position Type: Part Time
Division: Corporate Office NY
Description:
 Responsibilities:

 

·         Follow up on escalations from the call center

·         Maintain product, policy, and procedure knowledge

·         Arrange and execute customer repairs

·         Place and advise on the status of orders

·         Provide customer service through phone and email

·         Problem solve customer issues

·         Assist with management of the order board and fraud screening process

·         Prepare and analyze reports from call center

·         Recap returns and make recommendations to reduce return rate

·         Assist with eCommerce departmental administrative duties

 

Qualifications:

·         Ability to work with directly with customers

·         Ability to work in team environment

·         Excellent organizational skills

·         Strong problem solving skills

·         Detail oriented with decision making skills

·         Ability to manage multiple customer issues

·         Flexible schedule- ability to work weekends

·         Excellent written and verbal communication skills

·         Understanding of the web as a shopping and information medium

 

Education Required:

·         Bachelors degree required

·         1 year of customer service experience

 
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